London Northwestern Railway invites passengers to have their say

London Northwestern Railway (LNR) passengers are being invited to have their say on their train service.

With passenger numbers expected to increase in coming weeks following the relaxation of Covid-19 restrictions, London Northwestern Railway (WMR) wants to hear from passengers with comments or ideas on the service – views are welcome on everything from timetables and announcements to communication and stations.

Passengers do not have to be regular train travellers to take part in the panel and anyone from any background is welcome to join.

Lawrence Bowman, LNR customer experience director, said: “With thousands of people starting to travel by train again for work and for leisure, now is the perfect time to join our popular Customer Panel.

“As we emerge from the pandemic it is more important than ever that we listen to our passengers to help us understand what people want from their service.”

Passengers successful in joining the panel will be given the opportunity to take part in online surveys and focus groups which will help shape important decisions about how the railway is run.

As well as running the Customer Panel, London Northwestern Railway also runs a Stakeholder Equality Group focused on accessibility and Transport Integration Forums with local authorities and other transport operators across the region.

For more information on how to join the panel, click here.

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